Maxine
Maxine
Maxine handles inbound and outbound patient calls at volume — for scheduling, enrollment, screening, reminders, gap closure, and follow-up. Reach thousands of members without adding headcount.
Most teams running large patient programs already have strong clinical models, sharp technology, and rich patient lists. The bottleneck isn't strategy — it's reaching the patient on the other end of the phone. Maxine activates the populations you already have, so your program can grow at the pace your business plan assumed.
Operations teams are stuck on repetitive calls. Programs stall, conversion drops, and call center costs climb the moment you try to grow.
Coordinators spend hours on outreach that follows the same script every time — leaving no room for the conversations that need a human.
Doubling your patient population means doubling your call team. Hiring, training, and retention quickly become the program's ceiling.
Missed calls, delayed callbacks, and uneven coverage mean patients drop off before they enroll, schedule, or close a care gap.
BPO and in-house outreach costs scale linearly with volume — eating margin on every member, lead, or participant you add.
Scripts drift across agents. Compliance teams can't verify what was said, and operations can't see what worked.
Call outcomes live in spreadsheets and CRMs that don't talk to your scheduling, eligibility, or care management systems.
Natural pacing, warm tone, healthcare-trained.
Whether you're activating Medicare Advantage members, recruiting trial participants, or following up after discharge — Maxine plugs into the campaign you're already trying to scale.
Call eligible patients, confirm interest, pre-screen against protocol criteria, and schedule consent or screening visits.
Reach Medicare Advantage members, schedule in-home or virtual assessments, confirm appointments, and reduce no-shows.
Contact members for screenings, preventive care, medication adherence, and quality measure follow-up actions.
Enroll patients into programs, conduct check-ins, follow up on missed readings, and support ongoing care workflows.
Call patients within 24–72 hours of discharge, identify red flags, reconcile medications, and escalate concerns.
Guide patients through next steps, appointments, program enrollment, and ongoing engagement touchpoints.
No new call center to stand up. No new system for your team to learn. Maxine fits into the workflow you already operate.
Maxine integrates seamlessly with your CRM, EHR, and scheduling tools. Upload or sync your patient list, share campaign goals, scripts, and escalation rules — no rip-and-replace required.
Maxine runs outbound campaigns, answers inbound calls, collects information, schedules next steps, and escalates only what needs a human.
Call results, patient responses, appointment status, eligibility answers, follow-up needs, and escalation flags — pushed back into your CRM, EHR, and scheduling tools automatically.
Maxine takes the repetitive volume off your operators so the humans you do hire can focus on the conversations that actually need them.
Activate full cohorts in days, not weeks — and pace campaigns to match downstream capacity.
Offload repetitive calls so coordinators focus on patients who need a clinician or a human touch.
One system handles outreach campaigns and the inbound calls those campaigns generate.
Faster, more persistent follow-up means more booked visits, enrollments, and completed actions.
Every call follows the approved script and is recorded, transcribed, and reviewable.
Maxine routes only the calls that need a nurse, agent, or care manager — with full context.
Natural, warm voice with healthcare-trained pacing — patients stay on the line and engage.
Frontier voice and language models, continuously updated — no stale tech, no legacy IVR feel.
Built on the latest AI voice and language models with healthcare-trained conversation design — Maxine sounds human, handles PHI safely, and is aligned with the standards your security team already audits against.
Tell us about your outreach volume, patient population, and current workflow. We'll help identify where Maxine can save time and reduce manual work — and whether we're a fit before you commit to anything.